I tend to spend a lot of time tracking down and fixing bugs on our websites. After doing this for a while, I developed some tricks to quickly diagnose the problem. I'm going to walk you through a recent bug report and fix that I had to do and how I fixed it. Unfortunately most bug fixing involves reading code though so if you aren't a programmer, you might get a little lost.

Last Thursday we had a bug report come in that the coupons on the website weren't working and that it appeared all the coupons had disappeared from the site.

Collaborative software is an application written for many users to access the same information with equal priority. A wiki, for example, is a popular example of such software. While our knowledge base is maintained by relatively few people, some wikis, like Wikipedia is maintained by thousands of users daily and is a massive collaborative achievement.

Further Reading