On generousity and genuine service.
Posted by Matt at 11:33 am
The waiting room is located (no doubt strategically) out of the line of site to the service desk. We certainly wouldn’t want customers witnessing the mechanics sharing the state of our vehicles with the “service” reps. So, every 30 minutes or so a rep would open the glass door, single out a customer and share the sad news. “You’re vehicle really needs some work.” My wife witnessed one such customer get reemed a new one over a gas cap of all things. “Sir, you’re gas cap is missing - just so happens we’ve got one on the shelf. It’s only $25.00. Should we just add it onto your bill?” The man shrugged his shoulders in reluctant agreement.
Category: General Thoughts
